Information Technology Professional Services (ITPS)

is a new unit within IET that provides internal (IET-wide) and external (campus-wide) computer and network consulting services.

IET Centralized IT Support

ITPS is the central IT support service provider for IET departments.

• Computer system standards for IET
• Request Form for New Employee

Campus-wide Support

ITPS offers computer and network consulting services to campus departments and students on a fee basis. These services are similar to those formerly offered by Desktop Enterprise Solutions. IET is dedicated to expanding the ITPS service suite as dictated by IT best practices and campus-driven IT priorities. Faculty, students, and staff may access the following services:

• Computer System Administration and Consulting Services for Students
  • Problem troubleshooting and resolution including virus and malware detection and removal.
  • Software installation, configuration, patching, and maintenance.
  • Data recovery.
  • Technical advising and consulting.
    
• Computer System Administration and Consulting Services for Departments
  • Complete Windows and Macintosh administration and consulting services for server and desktop systems (needs assessment, planning, purchase recommendations, installation, configuration, maintenance, problem troubleshooting and resolution, and backups/recovery).
  • Analyze, plan and migrate departments to the campus Active Directory forest.
  • Adjunct technical support staffing.
  • Desktop/laptop patching, virus removal, and maintenance.
• UC Davis Cyber-Safety Consulting Services
  • Evaluate compliance with Cyber-Safety guidelines including Personal Information scanning (SSN's, Credit Cards numbers, etc).
  • Develop strategy for compliance.
  • Assist with compliance reporting.
  • Additional Cyber-Safety information.
• Netscreen Firewall Administration and Consulting Services
  • Turnkey Solution: needs assessment, planning, installation, configuration, maintenance, problem troubleshooting and resolution.
  • Sparing Service: specialized replacement service to provide reduced cost 4-hour replacement service.
  • Consulting: administration and consulting.
  • Additional firewall information.

Rates

$75.50/hour, one hour minimum, charged in 15-minute increments after the first hour.

Contact Information

Information Technology Professional Services (ITPS)
1154 Meyer Hall (map)
M - F, 8AM - noon & 1PM - 5PM (closed for lunch)
Tel:  +1 (530) 757-8907
Fax: +1 (530) 757-8470
Email: itps@ucdavis.edu